1. What is your payment method?

PayPal, Western Union, T/T, Credit card, Debit card.

2. Shipping method?

DHL & FedEx Express: 3-5 Business Days.

3.  Packing lost:

  • Irresponsible: shipping address is incorrect, DHL & Fedex couldn' tfind it. nobody is able to sign the package, DHL leaving at door, package is stolen signed by  someone.
  • Responsible: Seller put the wrong address that didn't match your given address.

4.Shipping guide:

  • Normally, the local shipper will deliver the express on weekdays (Monday to Friday) to ensure the safe arrival of your package.
  • please make sure that you or your authorized person is at the delivery address to facilitate receipt.
  • If parcels have arrived at your shipping address and are signed, we are not responsible for the loss or theft of the package.
  • Express Company Doesn't Accept Any Address With P.O box / APO. and should be pay by buyer.

5. Return policy:

6.Why are my hair weft getting tangle？

As this is 100% human Raw virgin hair, the hair is still with full cuticles aligned in the same direction. After we make the straight hair into different curl patterns, the cuticles on each strand of hair is no longer lie beside each other, it might be going up and forward, that's why sometimes you will feel it’s not very easy to run your fingers through the hair, and this is simply because it has a hair style and the cuticles are stopping your fingers. Hair can get tangled because it's too dry and gathering too much of dust and other stuff, No shampoo because that's gonna make it even worse. Wash it with clear warm water and deep condition for a while, it will get better and better.

7.Why my hair with smell?

In order to keep the beautiful pattern, we wash the hair with a special marcel water as a deep conditioning treatment, it would make the hair last a long time and become more and more soft, moisturized and shiny.

Washing the hair before install it, several times later, the smelling will disappear.

8.Why my body wave become straight after washing?

The body wave style is steam processed(finalize the design by high temperature), will turns to natural straight after wash, you can do different style with curl iron.